Welp, today I nearly lost my temper - and I mean
really lost my temper - at a customer at the bookshop I volunteer at. Without wanting to go into too much detail, the charity has organised a music event and he wanted a programme of what was going to be on. A reasonable request to be sure, except someone had forgotten to print these programmes out, or maybe even make them in the first place. You can get it online easily enough, but hey, some people want paper copies, I understand that. So he comes in, asks for one, I apologise and say we don't have any and direct him to the copy online.
And over the next two minutes he just seems determined to hold me responsible for this administrative cock-up, despite the fact that I'm just the guy who sits at the till for two hours before scurrying off to sort books in the back. All I can do is apologise on behalf of the charity, but he seems determined to extract an apology from me personally. I very nearly snapped (which would have involved a lot of cursing on my end) before another customer turned up and I was able to do the old "I'd love to keep arguing with you, you decrepit old fart, but I need to ring this through the till" routine.
So yeah, that's probably why I should never be in a customer service position. On the plus side, my day can only get better! (...right?)
One excellent thing I discovered: there is a reindeer farm near to my city.
A reindeer farm? I didn't even know you could farm them in the first place. That definitely sounds worth sneaking in to!
