Things I can't do at the reception:
- check-ins
- check-outs
- changing currency/anything to do with money
- take the phone
- order cabs
- speak spanish
- speak german
- speak russian
Things I CAN do at the reception:
- point people in the direction of the bathrooms
- point people in the direction of the mall
- point in the direction of the escalators to the conference floor
- explain where the metro is
- the most basic of paperworky things
- take people's postcards for posting but only if they already have stamps
- fetch phones guests have put to charging
- talk to swedes
Things i can MAYBE do:
- check if someone's room is ready
- explain how to get somewhere in prague
most common scenario:
Me: *sees guest approaching*
me:
me: MAY I HELP YOU
guest: yes, actually
guest: *detailed explanation of needs*
me:
me:
me: i'm so sorry but I can't help you please ask one of my colleagues
(bonus points if said colleagues are all busy with a lot of other guests)
i also solved my boredom problem
things there are a lot of at reception:
- pens
- stacks upon stacks of discarded papers with one side printed
Spoiler: exactly what you think im doing show
Let's not play the blame game here, I mean - you're the loose (art) cannon here, not I. I'm just an enabler.