Late to the party, but here goes.
The events happened in the wee hours NZ time, early enough that the morning paper could feature a photo and preliminary details. My husband came down the drive holding the paper with a puzzled expression on his face, and started blathering something about a plane hitting the Twin Towers and collapsing. I was naturally horrified but asked him which one? to which he replied that it seemed to be
both. I scoffed - what, one plane had hit
both? and then they both just,
fell down? Like, the top sheared off and fell down? What?
I didn't get an answer because he was already on the phone, trying to reach his brother (it took him 5 hours to finally get a hold of him).
We still had a TV at that stage, so I tuned in for a few minutes but tore myself away to go to work. I was heavily pregnant at the time and doing temp work (I'd been job-hunting when I fell pregnant), this was to be my last week before stopping. The people at my temp job were very solicitous of me in my dazed state and asked if I wanted to go home, but I refused since I knew there wasn't a blessed thing I could do there.
My brother-in-law had a software company catering to the financial industry, with offices in a side street just off WTC Square, the Twin Towers visible from their office windows. He was running late that morning and saw the first tower on fire from his ferry, but hadn't seen the actual plane strike. A rumour was going around that a plane had hit it, and the assumption was that it must have been a private plane gone wrong or something, but the fire seemed too large for that. The ferry turned around and went back to New Jersey, and like everybody else there he was on the phone trying to reach colleagues, when the second plane hit. His office building was protected behind a taller one right on the square that had huge rents in it from falling debris, and by chance none of his people were on site with their clients in the Towers quite yet; they all escaped.
Spoiler: body horror show But weeks later, when he could finally enter his premises and retrieve his servers, they were too clogged with the ubiquitous dust that lay a foot deep on everything. They had to be interred with the other debris that contained pulverised unidentifiable human remains.
I lost none of my friends and family that day, but all the ones living and/or working in the city all had a tale - of trying to get home with the transport system down, clogged streets, clogged phone lines desperately trying to contact people, near-misses, people they'd lost, impromptu acts of community.