Author Topic: login problems, instant time out (SOLVED)  (Read 2298 times)

thorny

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login problems, instant time out (SOLVED)
« on: June 04, 2017, 03:52:50 PM »
Hi --

Starting last night and continuing through most of today I've been unable to log in to the forums; I tried at intervals, but kept getting a message telling me the session had timed out, although all I'd done was put info into the login boxes and immediately click enter.

Quitting browser didn't work; and I tried with both Chrome and Firefox -- both are old versions (I can't upgrade without buying a new computer, am using an old Mac OS). I was able to log in at least two other sites at which I need to use a login, so the problem may not be at my end, though they may be using different systems. I finally got logged in by attempting to reply to a private message -- I don't know whether the problem has fixed itself permanently, however, so will drop this here now while I've got the chance.

Edited to add: still have the problem, though I can still log in on the page that comes up if I click on the reply link in the private message email; and that does seem to log me in on the board as a whole. Fimbulvarg replied in the note-of-absence thread with another workaround, using the link in the board's toolbar instead of the login boxes at the top of page; I'll try that next time.
« Last Edit: September 25, 2017, 11:51:06 AM by Feartheviolas »

Junpaku

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Re: login problems, instant time out
« Reply #1 on: June 13, 2017, 03:16:49 AM »
I just had the same problem. I finally managed to login by going through the login page instead of using the login up top so I'm guessing that's the part that's broken?
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thorny

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Re: login problems, instant time out
« Reply #2 on: July 17, 2017, 09:57:57 AM »
Fimbulvarg replied in the note-of-absence thread with another workaround, using the link in the board's toolbar instead of the login boxes at the top of page; I'll try that next time.

Forgot to update but yes, that works; although when I forget and try the old way that's continued not to work.

So anybody else having this problem: try the toolbar link (near the top of page, but not as obvious as the login box above it.)

CAMIR

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Re: login problems, instant time out
« Reply #3 on: July 17, 2017, 11:17:37 AM »
Just for the statistics I want to say I am experiencing this problem as well but the workaround works for me quite well. Never had problems afterwards because I keep permanently logged in.
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Unlos

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Re: login problems, instant time out
« Reply #4 on: July 17, 2017, 11:51:40 AM »
I have the same problem on my pc, but am still logged in on my phone.

viola

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Re: login problems, instant time out
« Reply #5 on: July 17, 2017, 01:36:37 PM »
I'm going to contact Hushpiper tonight, and hopefully we can figure out what is going on with the login.
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hushpiper

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Re: login problems, instant time out
« Reply #6 on: July 18, 2017, 12:48:56 AM »
Heyo! The problem's annoyingly difficult to pin down I'm afraid, but investigation is ongoing. Updates as they come...

hushpiper

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Re: login problems, instant time out
« Reply #7 on: July 18, 2017, 02:01:52 PM »
Alright, that should be fixed as of now. The most recent version of our forum software came with a lot of security updates, but our theme needed to be updated to take that into account. If you're still having trouble logging in, clear your browser cache and try again:

http://www.refreshyourcache.com/en/home/

If that doesn't work, let me know!

Sunflower

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Re: login problems, instant time out
« Reply #8 on: July 18, 2017, 02:49:03 PM »
Alright, that should be fixed as of now. The most recent version of our forum software came with a lot of security updates, but our theme needed to be updated to take that into account. If you're still having trouble logging in, clear your browser cache and try again:

http://www.refreshyourcache.com/en/home/

If that doesn't work, let me know!

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thorny

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Re: login problems, instant time out
« Reply #9 on: July 18, 2017, 10:46:15 PM »
Thanks, hushpiper.

Next time I shut the computer down, or at least quit the browser, I'll give it a try and see what happens. (The browser's set to clear everything when shut down. Seems to speed things up a bit on this old computer.)

thorny

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Re: login problems, instant time out
« Reply #10 on: July 26, 2017, 09:19:29 AM »
Just to confirm that yup, now I can log in from the login boxes at top right.

Thanks again! (not that it was hard to go to the toolbar; but it would have remained confusing to anybody who ran into the problem and didn't know the workaround.)